Support
13 open · 16 shown · 5 stages
Received3
Assigned3
Working on4
Stuck3
Completed3
13
Open tickets
6
Overdue (derived SLA)
2
Unassigned
3
Resolved · last 30d
By product
Broody3
Roost1
Nesting1
Pullet2
Unset6
By discipline
Brewhouse1
Cellar6
Packaging4
Draft Lines2
By stage
Received3
Assigned3
Working on4
Stuck3
Completed0
By priority
Urgent2
High6
Medium3
Low2
Top customers by open tickets
The Rusty Cleat2
The Salt Marsh Tavern1
Seabrook Beverage Partners1
Ticket age (open)
< 7 days12
7–30 days1
30–90 days0
> 90 days0
SLA health (open, derived)
On track 3Soon 4Overdue 6
Derived from priority + opening date (Urgent 4h · High 24h · Medium 72h · Low 168h). Tickets without a priority are excluded.